Digital service strategy and design
Let us help you leverage Agile ways of working to design high quality digital services based on rich user insights and iterative approaches to design. You’ll deliver value more rapidly to your customers and users and, through this service, streamline your organisational processes.
THE VALUE WE ADD
Reliable user insights from the start
We help you shape your project from the start, with clear objectives, an incremental roadmap and a plan for managing uncertainty.
We inform your understanding of what ‘digital’ means in your organisation and the role it will play in modernising your service and operating model. We support you in finding early opportunities to deliver value to your users – because the best insights come from real interactions between people and the services being designed for them, rather than from extensive and costly desk research.
Office for National Statistics
- Vast improvement in speed, efficiency and cost effectiveness of data collection
- Errors in data entry reduced by over 99%
- 99.5% of respondents now want to complete ONS surveys online as a result
- Additional benefit in providing almost all the functionality required for the 2021 Census