Anthony Flack Senior Consultant
User experience of agile project: I have never known a project to develop at such a rate."
- Job Title
- Senior Consultant
- Bio
I am a senior consultant with recent client experience in Wealth Management, Not For Profit charity and membership and Retail. Assignments include developing major change programmes, running procurement processes and implementing new websites, CRM, HR and Payroll, Work Force Planning, Finance systems and a variety of supporting business processes.
My experience has been gained through over 19 year in Banking. It includes Branch and Sales Management, HR systems, resource planning, incentive and pay-schemes. Then more recently business intelligence, programme management in major transformations including takeovers and core system replacement, data migration, finance systems, CRM and data warehouses. In addition I ran a small team looking at innovation and opportunities for the creation of performance advantage through IT enabled process, as well as completing analytical work on potential acquisition targets in terms of how their respective IT systems might be effectively combined.
- Short bio
I specialise in unwinding the complexity and uncertainty associated with technology change to enable organisations to achieve their objectives with the support of properly designed, integrated and delivered technology. Working hard with key stakeholders through the implementation process to develop trust and the right environment to succeed and realise the benefits of the planned change.
- LinkedIn profile
- http://uk.linkedin.com/pub/anthony-flack/1/26/35
- Google+ profile
- https://plus.google.com/112685192430720941251
My Most Recent Posts
Do or do not - there is no try. - Yoda
23 MAY 2013 | Posted in coaching, effective meetings | Author Anthony FlackI picked up this article - Are you making this mistake at the end of your meetings? - on LinkedIn, via a connection of mine over at Ceridian drawing my attention to it. I have read it a couple of times and it is certainly worth a read.
Skyfall - or falling from the cloud
10 MAY 2013 | Posted in cloud computing, outsourcing | Author Anthony FlackEarlier this week I read with interest an article via the Flickboard newsfeed on my phone. It highlighted the difficulties that a number of Cloud providers find themselves in. In particular the providers who scaled up quickly with offers of free services and have not successfully converted enough custom to the chargeable model. The conclusion of the article was that this market is about to experience a significant phase of consolidation.
My so far unsuccessful foray into technology for my children
26 APR 2013 | Posted in coding, education | Author Anthony Flack |
3 Comments
Before you start reading please be forewarned that this is not as exciting as some of the previous blogs on this site (in particular the piece about submariners and torpedoes), nor does it offer leading edge insight into anything in particular. Therefore read on at your own risk!
January 24 breakfast meeting at The RAC London
14 FEB 2013 | Posted in CRM, membership system | Author Anthony FlackIndigoBlue were very pleased to host another successful breakfast meeting at the Royal Automobile Club in Pall Mall. Organisations currently using a range of membership systems were represented by senior team members from IT and Finance.
It was striking to note the number of membership organisations actively reviewing the current technology deployed to support membership and CRM, with a range of different approaches including:
7 charts that show why call centres need to get smart about smart phones
13 DEC 2012 | Posted in call centres, smart phone | Author Anthony FlackQuite often I hear clients referring to themselves along the lines of "we are not a call centre" yet at the same time the telephone remains a vital way by which clients acquire and then use their services. Toby Roberts the IT Director at The British Horse Society brought this very interesting article to my attention, it is worth a read and full of interesting and reusable information.
New Digital Destination for The British Horse Society the UK’s most influential equestrian charity
27 NOV 2012 | Posted in CRM, Direct Debit, Iris, membership system, Microsoft Dynamics CRM, Sitecore | Author Anthony FlackThe British Horse Society has launched a brand new digital destination, via its new website developed on Sitecore via digital partners e3. The site overhaul is part of an on-going technology modernisation programme for the British Horse Society, architected and programme managed by IndigoBlue that will improve the overall membership experience and provide a strong platform for future developments. Further benefits planned for 2013 include the development of a fully personalised membership area and closer integration with the new CRM and membership system developed on Silverbear's Microsoft Dynamics CRM platform.
Check your back up arrangements
19 NOV 2012 | Posted in back up, UPS, virtualised | Author Anthony FlackI recently came across an incident where a UPS (uninterruptable power supply) caught fire owing to a fault with the battery, the supplier replaced it without cost and outside of warranty all to aware of the implications of this piece of kit which is intended to support business continuity in fact bringing most of the service down!
Report seeks to encourage IT audits and highlights top IT challenges
07 NOV 2012 | Posted in IT audit, IT governance, strategic IT review | Author Anthony FlackYesterday I read with interest an article on the BobsGuide Website that reflected on the increasing reliance of businesses on IT systems, not being matched by a thorough enough IT audit, to check that the systems are being optimised. Of the companies surveyed by Proviti a significant proportion had no process in place by which to conduct an IT Audit and those that do are not effective at the next steps required to redress problems and close gaps.
A breakdown in relationship management is damaging to all sides
07 OCT 2012 | Posted in relationship management, shadow systems, supplier management | Author Anthony Flack | 1 Comment
I have recently been struck by how frequently poor supplier and / or client management is a major contributing factor to under performance of IT systems. This often manifests itself in incomplete implementations or a steady decline in the use of what the software was intended for - or both. Then the problem is exacerbated by the emergence of shadow systems often horribly constructed in Excel duplicating effort, introducing risk and wasting resources.
Collaboration tools and update from major change programme
06 JUN 2012 | Posted in Basecamp, collaboration, complexity, CRM, Microsoft Dynamics CRM, programme management, project management, Smartsheet | Author Anthony FlackBack in February I posted that I was making use of Smartsheet to support a major change programme, in particular between suppliers, whilst at the same time the newly recruited IT Director was championing the internal use of Basecamp internally.
I promised to provide regular updates, so here is the first one all be it a little later than planned!
MY RECENT BLOG POSTS
I picked up this article - Are you making this mistake at the end of your meetings? - on LinkedIn, via a connection of mine over at Ceridian drawing my attention to it. I have read it a couple of times and it is certainly worth a read.
MY RECENT ARTICLES
The wealth management industry is experiencing significant growth, and to meet the challenges in control and risk management it must undergo major changes in its use of IT. It is a sector that often has legacy IT systems and processes that require significant effort and cost to sustain a steady state.
