Keyword Social CRM
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APR
New Microsoft Dynamics CRM Features
25 APR 2012 | Posted in CRM, Microsoft Dynamics CRM, social CRM, testing | Author Alex McLachlanMicrosoft's recently announced Q2 2012 service release of Dynamics CRM 2012 will have some very interesting features, including mobile access, multi-browser support and industry templates.
1 Comment 25
NOV
User Generated Content
25 NOV 2010 | Posted in communities of practice, online communities, social CRM, social media, website | Author Rob SmithA big thank you to the presenters at last night's event Your Organisation in their Hands. It was an excellent evening which I really enjoyed. I was particularly interested in the presentation by Steve Dale and his practical advice regarding the development of online Communities of Practice (CoP).
The Death and Rebirth of CRM
Overview
Despite years of investment, CRM, Donor and Membership systems have failed organisations and individuals. The days of mass communication to homogenised groups is drawing to a close.
The continued emergence of the Internet is creating new opportunities for innovative uses of information; offering new personalised, customer centric product offerings and giving individuals the power to define their terms of engagement.
Managing User Generated Content
Overview
This seminar looked at the challenges and opportunities of user generated content.
The level of engagement with user generated content across the third sector is highly varied. Some organisations have thriving online communities, others have made costly investments which have failed to live up to expectations, and some have yet to dip their toes into this area.