Book Review Freedom from Command & Control: Lean Service by John Seddon
28
SEP
Freedom from Command & Control: Lean Service by John Seddon
28 SEP 2011 | Author Alex McLachlan
Freedom from Command and Control: Rethinking Management for Lean Service
by John Seddon
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organisations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement.
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I help organisations improve their IT to better support their business strategies and provide value. My main interests include CRM, CMS, web, integration, business strategy and making pizzas!
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