White Papers

The Death and Rebirth of CRM - the opportunities and challenges of getting the right CRM strategy and system.

Social Media in the Not-For-Profit Sector (2009) - how NFP organisations should embrace the challenges of Social Media.

Presentations

Seminar: The Death and Rebirth of CRM

Abby Wright-Parkes of ACEVO: "ACEVO's CRM Experience"

Chris Jones of Remploy: "If only we knew what we know"

Dominic Monkhouse of Peer1: "Digital Customer Service for the Digital Age"

Social Media (2009)

Social Media in the Not-For-Profit Sector - presentation with notes.

Agile CIO Blog

Our blog aimed at the strategic IT and Not-For-Profit IT communities:

Using SharePoint for Intranets … with care (9 June 2010)
    Advice

Microsoft Dynamics CRM NFP Announcements (28 May 2010)
    Microsoft adds NFP features

Database Integrity Foils Rail Strike (1 April 2010)
    The cost of poor data quality

Seminar: The Death and Rebirth of CRM (26 March 2010)
    Summary of the seminar held on 24 March at the RSA

CRM and Website Integration (2 March 2010)
    Issues to consider when linking CRM and your website

Ready for real-time relationships? (23 January 2010)

Advantages of using a Content Management System (30 December 2009)

Charity Closing over IT Problems (19 November 2009)

IT, the Business and Innovation (12 November 2009)

Many Contracts Have Wrong Focus (8 September 2009)

Getting Value from Twitter (13 August 2009)

Business Transformation without the Fright Factor (9 July 2009)

Social Media Seminar (12 June 2009)

Imagining Knowledge Technology of the Future (29 April 2009)

IT Outsourcing in Charities - the bigger picture (17 April 2009)

Donation Usability: Increasing Online Giving (30 March 2009)

Power of Information Taskforce Report - NFP Summary (19 March 2009)

Controlling Support Costs (16 March 2009)

Resilience in Internet Connectivity? (16 March 2009)

Obama appoints CIO (9 March 2009)

Jane Scott Paul awarded OBE (9 November 2008)